iPhone app has failed

Posted: 7 months ago Quote #4324
I'm using the Pro version of inControl with the iphone app downloaded from the Apple app store.  (I understand there's supposed to be a later/better app under the axial name but it's not there.)

All has been working fine since late February when, earlier this week, the app just stopped communicating with the server.

No error messages, it just hangs forever on "Requesting device list . . . requesting scene list . . ." and neither will show me the current state of my devices nor permit me to operate them.  (In fact, as of just about 10 minutes ago, it doesn't even show me the list of devices any more, just 0 Powered, 0 Lights, 0 everything.)

I've tried re-logging in both the PC and the iphone to the server without success (except that my devices vanished from the app the last time I logged in); both always report Successful login but there seems to be no communication between them.

What next?

Thanks.
Posted: 7 months ago Quote #4325
mepe wrote:
I'm using the Pro version of inControl with the iphone app downloaded from the Apple app store.  (I understand there's supposed to be a later/better app under the axial name but it's not there.)

All has been working fine since late February when, earlier this week, the app just stopped communicating with the server.

No error messages, it just hangs forever on "Requesting device list . . . requesting scene list . . ." and neither will show me the current state of my devices nor permit me to operate them.  (In fact, as of just about 10 minutes ago, it doesn't even show me the list of devices any more, just 0 Powered, 0 Lights, 0 everything.)

I've tried re-logging in both the PC and the iphone to the server without success (except that my devices vanished from the app the last time I logged in); both always report Successful login but there seems to be no communication between them.

What next?

Thanks.


Did you recently get an update to your OS on your phone? Does it help if you restart Axial on your computer (go offline, then back online)?

Also, we have a newer forums over here: http://forums.axialcontrol.com/
Subscribe to our YouTube channel for helpful how-to videos: http://www.youtube.com/incontrolzwave
ZenTools Utility: http://www.moonlitzwave.com/zensys-tools.zip
Posted: 7 months ago Quote #4326
Offline/Online fixed it.

But now something else (an annoyance, not a break); when I came back Online, there were five new devices shown, four Standard Switches and one USB Stick, that don't exist.

I deleted them easily enough from the server but there doesn't seem to be any way to get rid of them from the app.

Any ideas on that?

Thanks.